Careers

Join the Gourmet Team

A Perfect Pairing

For nearly half a century Gourmet Caterers, a Boston institution, has served the people of greater New England by bringing the best culinary, design and planning talent to the table. Take a seat.


Service Director

Boston, MA

The role of Service Director includes all responsibilities and duties leading the service department as well as a larger responsibility to communicate, plan and develop policy and activities central to Gourmet’s overall plans and performance with other department managers.

Prerequisites:

• Minimum 2 years experience leading event (opposed to restaurant) service staff
• 10 + years of hospitality experience and/or fine dining service experience
• Commitment to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience
• Posses ability to create the systems, structure, and tools to support growth specifically around service and guest relations
• Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do
• Possess leadership skills- an ability to teach, coach and develop a team of more than 200 people , understanding that their success is your success
• Mindful to guest needs, strong sense of urgency that can respond quickly
• Ability to handle interruptions and distractions without losing focus on details
• Exceptional organizational & time management skills
• Possess ability to prioritize effectively
• Effective communicator one-on-one or in front of large groups
• Shared love of great food, beverage and service

Team Development

· Treat people well
• Hire, develop and discipline service team in a professional and consistent manner.
• Manage staffing department to coordinate all service department activities both in the office and on the job
• Forecast expected labor requirements and ensure ample qualified staff for various peaks and valleys in business cycle.
• Develop formal training modules for all off-premise departments and train team members in an efficient and proactive manner that rewards development and identifies clear and measurable “markers”
• Hold all team members accountable to time, attendance, appearance and performance
• Interact with sales, operations and culinary staff to maximize effectiveness and cohesiveness of all service staff while working to improve product and reduce costs.
• Maintain annual service payroll costs at or below budget.
• Enhance and maintain computerized scheduling report form
• Ensure proper staffing levels using Nowsta and Caterease software platforms
• Maintain proper relations with temporary service staff companies. Secure best possible staff at lowest price available. Routinely source new agencies and “shop” pricing and critically review services provided
• Advise sales team as to best utilization of all service staff.
• Mentor junior and directly reporting managers
• Maintain and elevate service standards and presentation elements toward ongoing product improvement

Cost Control

• Control cost of, labor through constant follow-up and clear direction of duty. Review and minimize potential overtime
• Balance scheduling and seek most effective possible service staff
• Monitor, evaluate, and advise sales and operations teams regarding service related issues.
• Assure that all items purchased are first approved on a signed purchase order.
• Attain written approval for any new or adjusted pay rates prior to formalizing offer/adjustment to employees, in accordance with published guidelines.

Competitive Awareness

• Familiarize self with local competitive services and consider proper “stance “related to furthering interests of Gourmet Caterers.
• Build knowledge base of best practices in catering, and hospitality industry

Other

• Participate in company meetings/ trainings/ team buildings as scheduled
• 80% of time will be focused on service operations at multiple venues and off premise locations throughout Boston and Massachusetts. 20% of time will be focused on overseeing administrative functions of service department in the office.
• Attend related Sales and Promotional activities as requested
• Attend site inspections/ client meetings/ and events as requested
• Any other long range projects and duties as defined by Management

Apply Here:


Hiring and Training Manager

Boston, MA

The role of the Training and Hiring Manager includes all responsibilities and duties leading the service department as well as a larger responsibility to communicate, plan and develop policy and activities central to Gourmet’s overall plans and performance with other department managers.

Prerequisites:

• Minimum 2 years experience in a lead service or management hospitality role.
• 5+ years of hospitality experience and/or fine dining service experience
• Human Resources experience in training, hiring and counseling preferred
• Commitment to passionately, intensely, uncompromisingly humble hospitality and high- quality guest experience
• Ability to maintain and elevate the systems, structure, and tools to support growth specifically around service, hospitality, team development.
• Ability to teach, coach and develop a large team, understanding that their success is your success
• Mindful to guest needs, strong sense of urgency that can respond quickly changes event requirements and staffing needs
• Ability to handle interruptions and distractions without losing focus on details and priorities
• Exceptional organizational & time management skills
• Effective communicator one-on-one or in front of large groups
• Shared love of great food, beverage and service

Team Development

· Treat people well
· Hire, develop and discipline service team in a professional and consistent manner.
· Assess where training is most needed on individual and team levels in conjunction with service director
· Conduct training for all new team members and evaluate training needs for service team in conjunction with service director
· Enhance quality of work and productivity among service team through engaging training programs
· Work with staffing manager to assist in scheduling and building successful teams

· Maintain and elevate service standards and presentation elements toward ongoing product improvement
· Coordinate with HR and perform counseling, and facilitate performance reviews

Cost Control

• Hire staff within ware policies and company pay rates by position
• Monitor, evaluate, and advise sales and operations teams regarding service related issues.
• Assure that all items purchased are first approved on a signed purchase order.

Competitive Awareness

• Familiarize self with local competitive services and consider proper “stance “related to furthering interests of Gourmet Caterers.
• Build knowledge base of best practices in catering, and hospitality industry

Other

• Participate in company meetings/ trainings/ team buildings as scheduled
• 25% of time will be focused on service operations at multiple venues and off premise locations throughout Boston and Massachusetts. 75% of time will be focused on performing administrative functions of service department in the office.
• Ability and availability to perform as an event manager as needed
• Any other long range projects and duties

Apply Here:


Administrative Assistant

John F. Kennedy Presidential Library and Museum

We are looking for an Administrative Assistant to support sales and operations staff at the JFK Presidential Library & Museum. Seeking an energetic, creative and devoted professional to join our successful team. Should have experience in the catering field or other customer focused environment with an extreme interest in service and the event management industry.

Must have strong organizational, communication and computer skills and a minimum of one year experience in an administrative position. Must be able to prioritize assignments from a variety of sources and meet deadlines. Thorough knowledge of Word, Excel and Outlook are mandatory. Familiarity with G Suite, PowerPoint, InDesign or similar layout design program, Social Tables, or other CAD drawing, and Caterease or other catering software are a plus.

If you are extremely organized, detail-oriented, creative, calm under pressure, work well in a team and can multi-task, this exciting opportunity is for you.

 

 


Event Coordinator

$18 - $30/ hour (based on exp.)

Gourmet Caterers is seeking an experienced Event Manager to manage special events at a variety of venues throughout the greater Boston area. Staging events in a wide range of size and scope, the Event Manager will manage the event set-up, the entire event and the breakdown, as well as supervising the service team, coordinating with the culinary and operations teams, all while ensuring quality standards are met. Additional responsibilities include direct client and guest interaction to fulfill needs during an event, on the job training and maintaining strong venue and vendor relationships. The Event Manager reports directly to the Director of Service.

The candidate must have 1-3 years’ experience in a high volume event environment with supervisory experience with a well-established off-premise caterer, event planning company and/or hotel operation. Extensive knowledge of event logistics and exceptional customer service skills coupled with extreme attention to detail are necessary as well as proven management skills, ability to multi-task, perform under pressure, exhibit a creative approach to problem solving and be a team player.

Duties and Responsibilities:

  • Perform event pre-planning activities to include communication with sales manager, site visits, tastings and service plans with deployment of staff and event timing
  • Work with sales managers to ensure the event is set-up and service is carried out according to the client and sales manager’s expectations, following the BEO.
  • Attend select catering meetings for detailing execution of large events.
  • Demonstrate clear and open communication with both FOH and BOH staff.
  • Conduct accurate opening and closing liquor, rental and equipment inventories.
  • Responsible for complete event execution which includes overseeing event set up, managing staff and working closely with our clients and sales managers to ensure successful, memorable events.
  • This job requires the ability to perform the following: Standing for extended period of time carrying or lifting items up to 50lbs bending, stooping and kneeling
  • At times, Event Managers may be expected to travel a distance to event venues at various locations throughout New England. Gourmet Caterers adheres to a policy of employment-at-will which allows either party to terminate the employment relationship at any time, for any reason, with or without cause or notice.

Conditions of Employment:

Although many of our events take place during the day, nights, weekend and holiday availability is required.

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.

 


Catering Event Chefs

Pay Commensurate with Expertise and Experience

Excellent pay and opportunity for rapid advancement for those with the passion and temperament to deliver excellence off-premise.

Great flexible employment option. Opportunity to work a lot or a little based on your schedule!

Qualifications:

  • Positive attitude and ability to work well with others in a diverse workforce environment
  • Minimum two years of culinary experience
  • Strong attention to detail and unwavering commitment to quality
  • Food Safety and Allergen Awareness Certificate a plus
  • Reliable transportation
  • Please be prepared to provide references

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.


Event Server and Event Bartender

The Peabody Essex Museum in Salem, MA

Seeking energetic professionals to join our team at our newest exclusive venue, The Peabody Essex Museum in Salem, MA.

Positions:  Part-time/ On-Call

Position Summary:

The Event Server and Bartenders work a variety of events at The Peabody Essex Museum.  Events range in size and scope, and the servers and bartenders assist with event set-up, service and breakdown. The bartender will set-up, service, and breakdown the bars at functions. He/she must exhibit a positive attitude and provide exemplary customer service.  Servers report directly to the Director of Service and the onsite Event Manager while on the job.

Duties and Responsibilities:

  • Reports to job site on time and in complete and proper uniform
  • Complete tasks assigned by Event Manager to successfully execute the event
  • Adhere to the service guidelines and company policies

Qualifications:

This candidate must have 1-3 years’ experience in a high-end catering and/or restaurant and/or hotel environment.  He/she must exhibit exceptional customer service skills and extreme attention to detail.  Must be able to work a flexible schedule to include nights, weekends and holidays. Must be TIPS Alcohol certified and certification must remain current.

This job requires the ability to perform the following:

  • Walking or standing for extended periods of time
  • Carrying or lifting items up to 50lbs
  • Bending, stooping and kneeling

Pay Commensurate with Expertise and Experience

Conditions of Employment:

The Event Server position is an on-call position when work is available at The Peabody Essex Museum.  All scheduling is completed through an automatic web-based tool which requires email access.  Employees are required to find their own transportation to and from an event.  Gourmet Caterers adheres to a policy of employment-at-will which allows either party to terminate the employment relationship at any time, for any reason, with or without cause or notice.

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.


Event Bartender

$16-$22/ hour

Off-premise bartenders are assigned to set-up, service and breakdown bars at events.  Our bartenders travel to many locations throughout New England and abide by both company and Serve Safe Alcohol procedures.  Schedules are flexible and do vary, however, many of our events require availability on nights and weekends.

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.


Event Server

$14-$20/ hour

The Gourmet Event Server supports events of various sizes and scopes throughout the Metro-Boston area

  • Positive attitude and ability to work well with internal and external clients a must
  • Primary seasonal employment or limited availability/second job are both a great fit
  • Detailed understanding of traditional service methods a plus, but not required
  • Shift meal and some uniform elements are provided

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.


Prep Cooks

Pay Commensurate with Expertise and Experience

Part-time/seasonal

Looking for motivated culinarians to join our busy team. Competitive wage and significant growth opportunities available at our busy Boston area catering commissary and in the field throughout the metro-Boston area

Qualifications:

  • Minimum one year experience in commercial food prep
  • Demonstrated ability to organize, take instruction, maintain positive attitude
  • Strong attention to detail and unwavering commitment to quality
  • ServSafe and Allergen Awareness Certificates a plus

Apply Here:


Please click “Apply Now” to email us with your completed application. Please attach resumé.


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